When abuse or neglect has taken place, it needs to be dealt with quickly and efficiently.
Information about the safety and welfare of an individual must be shared with your manager immediately.
It is important that you also take the matter further if management has failed to deal with it. This is a barrier that you might experience when trying to help and support an individual. You could ask your manager if there is an update on the situation, to check if action is being taken.
You may also find that working with multiple agencies acts as a barrier if concerns are not taken seriously. If this happens, one option is to report it to the next level of management, for example, the head of your organisation. They will be able take appropriate action.
Other options could include informing the individual’s advocate or social worker, the local authority safeguarding team or Care Direct (area specific local authority initiative), the Care Quality Commission, the police or Healthwatch England.The Care Quality Commission (CQC) have a role to play in safeguarding. You should contact CQC If:You have followed your organisation’s policies and proceduresYou have reported a concern and you are not getting reasonable feedback about what action is being takenYou do not believe the concern has been acted uponYou suspect that your manager is involved and there is no-one else internally in your organisation you can talk to.
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