You will need good listening skills in order to create accurate records.
Active listening means:
You can do this by:
Most people listen to think about what they are going to say instead of listening to understand.
This was highlighted by author Stephen R. Covey in his book “The 7 Habits of Highly Effective People”.
Well worth a read if you have the time.People cannot wait to contribute towards a conversation and put their point across.
This is not active listening. Be interested rather than interesting!
Are You Really Listening, or Just Waiting to Talk?
What a great question!
If you are interested to learn more…
You can read a fabulous article on this by Caren Osten in Psychology Today.
Effective people listen to understand.
This is far more powerful and very necessary when working with individuals in social care.
Think about your personal style. Do you jump in with a contribution as soon as you can or do you really listen and understand what someone is saying? Do you demonstrate active listening skills. If this does not come naturally to you, you might want to start making some changes to your behaviour. You can use the examples in this lesson to guide you.
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Class Sessions
1- 1. Why is recording important?
2- 2. Core skills and social care records
3- 3. Recording principles
4- 4. Who will see the things you record?
5- 5. Active listening skills
6- 6. Recording legislation
7- 7. Using your own devices
8- 8. Care and support worker responsibilities
9- Why is recording important?
10- Core skills and social care records
11- Recording principles
12- Who will see the things you record?
13- Active listening skills
14- Recording legislation
15- Using your own devices
16- Care and support worker responsibilities