General Terms and Conditions of Sale

Training Courses & Face-to-Face Training
Comprehensive Terms & Conditions for Online Learning, Training Bundles, and Face-to-Face Classroom Sessions | Company Reg: 14863519

These comprehensive Terms and Conditions ("Terms") govern the sale, supply, and delivery of all training courses, online learning bundles, digital content, study materials, and face-to-face classroom training events (collectively, the "Services") provided by Get Skill Online ("we", "us", "our") to customers, delegates, and corporate clients ("you", "your") via our website http://www.getskillonline.com or via telephone/direct booking.

Please read these Terms carefully before booking or purchasing any Course or Training Event. By placing an order, registering, or attending a session, you agree to be bound by these Terms.

1. Definitions & Interpretation

1.1 'Company', 'We', 'Us', or 'Our' means Get Skill Online Ltd, registered in England and Wales under company number 14863519, having its registered office at Suite 309, 3rd Floor, Daisyfield Business Centre, Appleby Street, Blackburn, England, BB1 3BL.

1.2 'Customer' or 'You' means the individual purchasing the Services, or the business entity booking on behalf of delegates.

1.3 'Course' means any online training module, digital certification bundle, study pack, or face-to-face training session offered by us.

1.4 'Face-to-Face Training' means classroom-based, practical, or instructor-led training events conducted at designated venues.

2. Formation of Contract

2.1 Orders placed via our Website or telephone constitute an offer by you to purchase Services in accordance with these Terms. All orders are subject to acceptance by us.

2.2 A legally binding contract comes into existence between you and us only when we issue an order confirmation email or dispatch course credentials/welcome documentation.

3. Online Courses & Digital Content Waiver

3.1 Consumers have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. However, in accordance with Regulation 37, this right to cancel and obtain a refund is immediately extinguished once performance of the service has begun with your express consent, or once you have logged into, accessed, streamed, or downloaded any digital course content, learning portal, or certification materials.

3.2 For multi-course bundles, accessing or downloading certificates for any single module constitutes partial or full delivery. No full refunds will be issued once digital access has been initiated.

4. Face-to-Face & Classroom Training Sessions

4.1 Booking & Pre-Requisites: Delegates attending face-to-face training sessions must ensure they meet all stated pre-requisites (including age, fitness, or prior learning). It is your responsibility to verify course suitability.

4.2 Health & Safety Compliance: Delegates must strictly comply with all venue health and safety policies, instructions given by instructors, and complete any required risk acknowledgment forms prior to practical sessions.

4.3 Right of Removal: We and our training venue partners reserve the right to remove any delegate from a classroom session without refund if their behavior is disruptive, unsafe, abusive, or if they appear to be under the influence of alcohol or drugs.

5. Cancellation, Transfer & No-Show Policy (Face-to-Face Training)

5.1 Customer Cancellation: Cancellations for face-to-face training must be made in writing via email to support@getskillonline.com.

(a) Cancellations received more than 14 calendar days before the scheduled training date will receive a full refund, less a £25 administration fee.

(b) Cancellations received within 14 calendar days of the training date, or failure to attend on the day ('no-shows'), are strictly non-refundable, and the full fee is forfeited.

5.2 Delegate Substitutions: You may substitute a delegate at any time prior to the training date at no extra charge, provided you notify us in writing with the replacement delegate's details at least 48 hours prior.

5.3 Company Rescheduling / Cancellation: We reserve the right to cancel, postpone, or reschedule face-to-face training dates due to unforeseen circumstances, instructor illness, venue unavailability, or low enrollment. In such cases, we will offer an alternative date or a full refund of the fee paid. We shall not be liable for any consequential travel or accommodation expenses incurred by delegates.

6. Fees, Payment & Financial Terms

6.1 All fees quoted are inclusive of VAT unless explicitly stated otherwise. Payment must be received in full prior to course access or attendance at face-to-face sessions.

6.2 Monthly Payment Plans (where applicable) require a valid UK bank account. Failed direct debits incur a £12 administration fee, and arrears exceeding 31 days incur a £35 administrative surcharge.

7. Certification & Awarding Bodies

7.1 Certificates of completion or formal qualifications (e.g., CPD, NCFE, TQUK, or internal certifications) will only be issued upon successful completion of all course requirements, attendance criteria, and full clearance of all outstanding fees.

7.2 We reserve the right to substitute awarding bodies or update curriculum standards in line with regulatory requirements.

8. Limitation of Liability & Indemnity

8.1 Our total aggregate liability arising under or in connection with these Terms or the provision of Services shall be strictly limited to the total fees actually received by us from you for the specific course or session.

8.2 We shall not be liable for any indirect, special, or consequential losses, including loss of profit, business interruption, or travel/accommodation expenses.

8.3 Nothing in these Terms shall limit our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. Intellectual Property

9.1 All training materials, manuals, slides, portal software, and assessment tools remain the intellectual property of Get Skill Online or its licensors. Unauthorized reproduction, sharing, or commercial resale is strictly prohibited.

10. Governing Law and Jurisdiction

10.1 These Terms and Conditions, and any dispute or claim arising out of them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.