Terms and Conditions of Sale

Updated & Revised: September 2026 | Company Reg: 14863519

These terms and conditions (“Terms”) outline the terms on which 'Get Skill Online' (“we”, “us”, “our”) supply the courses (the “Course(s)”) and course materials (the “Course Materials”) listed on our website http://www.getskillonline.com (“Website”) to you. This includes Courses provided via online study (“Online Courses”) and/or via study pack (“Study Pack Courses”) and all Course Materials including learning materials, books, DVDs, specialist kits, software, support, and tuition (where applicable) relating to any Courses.

Please read these Terms carefully before placing an order for any of our Courses. The Terms tell you who we are, how we will provide the Courses and Course Materials to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.

By ordering any of our Courses, you agree to be bound by these Terms, our Website Terms of Use, and our Privacy Policy. If you do not accept these Terms, you will not be able to order any Courses from our Website.

Our Website provides information on the Courses and other services offered by 'Get Skill Online'. All Courses advertised on this Website are provided by approved 'Get Skill Online' learning providers or by 'Get Skill Online' itself. Using our sole discretion, we reserve the right to refuse orders relating to any of the Courses we offer.

1. Information About Us

1.1 http://www.getskillonline.com is a Website operated by 'Get Skill Online'. 'Get Skill Online' is a limited company registered in England and Wales under company number 14863519 and has its registered office at Getskillonline Ltd, Suite 309, 3rd Floor, Daisyfield Business Centre, Appleby Street, Blackburn, England, BB1 3BL.

1.2 You can contact us by telephoning us at +44 02045764610 or by writing to us at support@getskillonline.com or Getskillonline Ltd, Suite 309, 3rd Floor, Daisyfield Business Centre, Appleby Street, Blackburn, England, BB1 3BL.

1.3 We are registered as a data controller on the Data Protection Register as required by the Data Protection Act 2018 and the General Data Protection Regulation (Registration Number C1340194).

2. Information About You

2.1 You may have different rights within these Terms depending on whether you are a business or a consumer. You are a consumer if: (a) you are an individual; and (b) you are buying goods and services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).

2.2 Clauses that apply only to business customers will be clearly identified. Clauses that apply only to consumers will be clearly identified. All other Clauses will apply to both business customers and consumers.

2.3 By placing an order for Courses through our Website, you warrant that you are: (a) capable of entering into a legally binding contract; and (b) at least 18 years old.

2.4 If you are a business, these Terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these Terms.

3. Service Availability

3.1 Our Website is intended for use only by people resident in the serviced countries 'Get Skill Online' chooses to operate with. We do not accept orders from outside these jurisdictions. A full list of these jurisdictions can be found in the “country” drop-down box during online checkout on our Website. This information can also be requested by contacting reach@getskillonline.com.

4. Registration, Passwords and Security

4.1 When you register your details on any part of the Website, you must ensure that the details provided by you on registration or on any subsequent occasion are complete and correct. You are required to inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.

4.2 If you register to use the Website you will be asked to create a username and password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting reach@getskillonline.com. When you enroll onto a Course you will be issued with a student number which must be retained by you throughout your relationship with 'Get Skill Online'.

4.3 If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we reserve the right to request that you change your password or suspend your account whilst any matters are resolved.

5. Placing an Order

5.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Courses. All orders are subject to acceptance by us.

5.2 Once payment has been made and processed, either online or via telephone, acceptance of your order will be confirmed by email, at which point a contract will come into existence between you and us and you will be enrolled on the Course.

5.3 If we cannot accept your order we will inform you by email and where possible we will not charge you for the Courses. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference obtained for you does not meet minimum requirements, because we identified an error in pricing, or where your payment is unsuccessful.

6. Provision of Courses and Delivery of Course Materials

6.1 During the order process we will let you know when we will provide the Courses to you. We aim to fulfill your order within a reasonable time of the order being placed, unless there are exceptional circumstances.

6.2 Any Course Materials will be sent by courier to the delivery address you have provided to us.

6.3 If our supply of the Courses or Course Materials is delayed by an event outside our control, we will contact you as soon as possible to let you know and take steps to minimize the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Courses paid for but not received.

6.4 You will be responsible for Study Pack Courses from the time they are delivered to the delivery address provided.

6.5 Ownership of Study Pack Courses will only pass to you once we receive full payment of all sums due, including delivery charges.

7. Course Materials

7.1 It is your responsibility to inspect Course Materials as soon as you have received them and to inform us about any defects.

7.2 We do not make any commitment that the content of the Courses will meet specific requirements you have, and we expect you to take reasonable care to verify that the Course will meet your needs. We do not guarantee that you will obtain any particular qualification from your receipt of the Courses.

7.3 In some instances, when a course bundle containing two or more courses is purchased (“Course Bundle”), you will receive one Course/level at a time. Upon completion of each Course/level you will be required to call the Student Services Team to request the next Course within your Course Bundle.

8. Our Rights to Make Changes / Suspend Supply

8.1 We may change a Course: (a) to reflect changes to relevant syllabi, laws, and regulatory requirements; and/or (b) to implement adjustments, improvements, and updates.

8.2 We may suspend the supply of a Course: (a) to deal with technical problems or make minor technical changes; (b) to update Courses to reflect syllabus or regulatory changes; and (c) if you are paying via our Monthly Payment Plan and fail to make payments when due in accordance with Clause 13.

8.3 We will contact you to tell you when we are suspending supply of the Courses.

9. Your Rights – Consumers (Cancellation & Digital Waiver)

9.1 The rights set out in this Clause 9 apply only where you are a consumer.

9.2 Once you have placed an order for one of our Courses, you may cancel the contract at any time within fourteen (14) days (the “Cooling Off Period”). Where you have purchased a service, the Cooling Off Period shall run from the date on which we emailed you to confirm acceptance of your order. Where you have purchased goods, it shall run from the day after you received the goods.

9.3 Express Waiver of Cancellation Rights for Digital Content: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer purchasing digital content or online course services, your statutory 14-day cooling-off period will automatically expire, and you will immediately lose your right to cancel or obtain a refund, upon:

(a) The performance of the services commencing with your express prior consent; or

(b) You logging into, accessing, streaming, or downloading any part of the online course portal, materials, modules, or certificates.

9.4 By completing your online checkout and logging into the platform, you expressly request immediate performance of the digital service and explicitly acknowledge that you will lose your statutory right to cancel once digital access is granted.

9.5 Bundle Consumption & Partial Refund Policy: For any Course Bundles comprising multiple individual modules or certificates, accessing the student portal or completing/downloading certificates for any individual module within the bundle constitutes partial or full delivery of the digital service. No full refund will be available once access is granted. Any exceptional discretionary partial refund agreed to in writing by Get Skill Online shall be calculated by deducting the full standalone retail price of all accessed, started, or completed modules, plus a standard £50 administrative processing fee.

9.6 To cancel a contract within the valid Cooling Off Period, you must inform us in writing by email to support@getskillonline.com. You must also return any physical Course Materials immediately in their original, unblemished condition at your own cost and risk.

10. Your Obligations – Business Customers

10.1 When you purchase a Course as a business on behalf of an individual delegate, our contract is with you the business and not the individual undertaking the Course.

10.2 Course Materials and Study Pack Courses will be sent to you, the business, and it is your responsibility to ensure the individual delegate receives those documents and completes required assessments.

11. Our Refunds Policy

11.1 We offer a refund on physical Study Pack Courses and Course Materials provided they are returned to us unwrapped and undamaged within the Cooling Off Period.

11.2 No refunds are available for Online Courses once digital access has been granted, pursuant to Clause 9.3.

11.3 In exceptional circumstances where a college has incurred registration costs with an awarding body, refunds will be provided less the cost of the registration fee.

12. Price and Payment

12.1 The price of any Course will be as quoted on our Website, except in cases of obvious error. Prices include VAT but exclude delivery costs. Special offer discounts are only available at the time of ordering and cannot be backdated.

12.2 If a Course's correct price is higher than our stated price, we will normally contact you for instructions before dispatching or rejecting your order.

13. Payment by Monthly Payment Plan

13.1 Monthly Payment Plans can only be accepted if you have a valid UK bank account accepting direct debits. All course balances must be paid within 12 months of enrollment.

13.2 If a direct debit payment fails, you will incur a £12 administration fee. If your account remains in arrears for more than 31 days, a £35 administrative charge will be added, and debt recovery proceedings may commence.

13.3 Cancellation of a direct debit outside the Cooling Off Period does not cancel the underlying contract. Outstanding balances become immediately due and payable.

14. Consumer Credit Service

14.1 Consumer credit services are provided through etika Finance UK Ltd (FCA Reg: 697658). Credit is subject to status and successful credit checks.

15. Registration with Awarding Bodies

15.1 All outstanding debts owed to 'Get Skill Online' must be cleared in full before we will issue any certificate of completion or submit registrations to national awarding organisations (e.g., CPD, NCFE, TQUK).

16. Course Duration

16.1 You are required to complete your Course within 12 months of the enrollment date unless otherwise stated. Extensions are granted at our sole discretion and incur an additional fee.

17. Course Transfer

17.1 Requests to transfer Courses must be made within 14 days of receiving Course Materials, accompanied by the return of original materials and a £25 administration charge.

18. Course Assistance

18.1 Assistance is provided by named tutors or online support channels as specified in your welcome documentation. For certification-only courses, tutor assistance is excluded.

19. Liability and Indemnity

19.1 Courses and Course Materials are provided on an “as is” basis. To the fullest extent permitted by law, 'Get Skill Online' disclaims all implied warranties.

19.2 Our total aggregate liability arising out of or in connection with the Courses or Website will not exceed the actual payment received by us from you for the Courses.

19.3 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

20. Intellectual Property

20.1 All copyright and intellectual property rights relating to Courses and Course Materials are owned by or licensed to 'Get Skill Online'. Unauthorized copying, reproduction, or distribution is strictly prohibited.

21. Written Communications & Governing Law

21.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic.

21.2 These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.