The definition, purpose and objectives of facilities management in an organisation
The differences between in-house and outsourced facilities management
The role of facilities management and the value that it can add
Important personal attributes, skills and knowledge needed to be a Facilities Manager

The definition of space planning and its importance within facilities management
How to draw up effective space management guidelines
What space utilisation rates are and how to make improvements to them for the benefit of the
business
Factors to consider when choosing new business premises

The definition of hard and soft facilities services
The use of Building Management Systems and how they can help you to control services such
as heating, lighting, air-conditioning and fire management
How to ensure the provision of water and toilet facilities, effective waste disposal, car parking
and IT services to the workforce
Creating a safe and secure working environment, including the use of CCTV and security
personnel
The benefits and downsides of hot desking in place of assigned seating

How to hire specialist contractors and subcontractors
The benefits and potential problems of working with contractors
The key parts of a contract for services agreement, including important legal clauses
Recruiting and working with employees, including their statutory entitlements
Working with temporary workers and zero hours contracts
Managing day to day problems in the workplace

Types of commercial leases and licences and key terms associated with each arrangement
Purchasing, leasing and renting equipment for your business and how to establish the true
cost of purchasing equipment
How to draw up an effective purchasing strategy for your business
Finding and selecting the most appropriate suppliers and vendors for your business
Great tips for negotiating with vendors

The role of the Health and Safety at Work Act and The Health and Safety Executive in relation
to health and safety in the workplace
Some statistics regarding accidents at work
Your responsibilities in relation to accident reporting and documentation
How to prevent accidents at work, including risk assessments, training and the provision of
personal protective equipment

The key stages in the life cycle of assets, with a particular focus on maintenance and operation
from a facilities management perspective
Different types of maintenance management strategies, including preventative maintenance,
risk based maintenance, corrective maintenance and emergency corrective maintenance
Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
Common types of maintenance arrangements for HVAC, lifts and escalators and powered
doors and gates
How to track your maintenance requirements, including understanding the lifecycle of your
assets and depreciation
Your responsibilities in relation to first aid at work

A definition of project management and how it can be used effectively within a facilities
management setting
The five main phases of project management
Some common types of facilities management project that you may be involved in
Planning your facilities project
Scheduling your facilities project

The importance of cost control in business and effective ways to manage or reduce your costs
Some examples of cost cutting measures that a Facilities Manager might put in place
Compiling budgets, balance sheets and asset registers
The concept of business continuity and how to draw up a robust business continuity plan

The characteristics of a sustainable or green business
Specific ways to improve the sustainability of your organisation, from recycling to purchasing
green products
A definition of corporate social responsibility and why it is important
How to create an effective corporate social responsibility strategy