The financial aspects of the aviation industry and how you contribute to it
The history of cabin crew members
What is expected of cabin crew members in terms of safety
What is expected of cabin crew members in terms of security
An overview of the pre-flight briefing process
The hierarchy of your workplace
What a Senior Cabin Crew Member (SCCM) is
How to analyse a passenger's behaviour to keep everyone else on-board safe

About charter flights
About regional flights
How budget flights stay budget
What services you may provided
Whether you are likely to work on a private jet

In this module you will learn:
Which governing bodies regulate British air travel companies
Which European and international bodies play a role in regulating British companies
What ATOL is
How regulations apply to you
Why regulations change and how you should prepare for these changes

In this module you will learn:
Why abbreviations are used
Why it is necessary to familiarise yourself with them
Common aviation abbreviations
Common domestic abbreviations (for Britain)
Common European and international abbreviations for destination names

In this module you will learn:
How to adapt to different time zones
The intricate differences between each time zone
How currencies are calculated
Basic calculations you may be expected to perform
The importance of tallying calculations correctly
How calculating currencies ensures you obtain the right commission
Currencies and how they apply to your sales targets

In this module you will learn:
The different types of weather that can affect a flight
What to do during each weather threat
What turbulence is
How turbulence is likely to affect flying conditions
How cabin crew members keep passengers safe during turbulence
How cabin crew members keep themselves and each other safe during turbulence

By the end of this chapter, you should be able to:
List the names of the different areas on-board a flight
Understand who can enter which area
Understand why there may be restrictions on your movements within certain areas
Determine the relationship between plane areas and in-flight security
Know the intricate nature of the cabin
Understand how it is possible to store so many goods in such a small place

By the end of this chapter, you should be able to:
Understand the different ways of communicating with passengers
Understand how to communicate with the flight crew
Know how to adapt your tone of voice to specific situations
Learn why you are the person who will keep others calm
Understand the need to maintain clear communications at all times

By the end of this chapter, you will know how to:
Use the galley for storage
Keep the galley safe
Maintain the galley in a fit state
Ensure the galley is used to maintain privacy
Treat the galley as an office

By the end of this module, you will:
Know what the different types of emergency exit are
Know how to identify the different forms of emergency exit
Understand how to open the exits
Know how to build your fitness to open the exits
Understand which passengers may help you to open the exits

By the end of this module, you will know how to:
Recognise when luggage is not appropriate
stow away luggage carefully
Follow legal guidelines with regards to hand luggage
Follow airline guidelines with regards to hand luggage
Understand why certain restrictions apply

By the end of this module, you will know:
What equipment is available to you to maintain safety
What a first aid kit is made of
Who can use a first aid kit
Why you need to keep a first aid kit safe
The basics of using a slide for emergency evacuations

By the end of this module, you will know how to:
Conduct procedures during the course of a normal flight
Look out for signs of an abnormal situation
Conduct yourself appropriately during an abnormal situation
Detect signs of an emergency
Conduct yourself appropriately during an emergency
Communicate with staff members during every form of procedure
Communicate with passengers during every form of procedure
Maintain calm during every form of procedure

By the end of this chapter, you will know how to:
What the different types of emergency are
What ditching is and how to handle it
How to handle an emergency with a slow onset
How you can manage a sudden emergency
Who on-board can help out in an emergency
Reduce your own stress levels
Keep calm during an emergency situation
Maintain calm amongst the passengers during an emergency

By the end of this module, you will:
Know how a fire arises
Know how to recognise a fire using more than just flames
Learn what the potential fire hazards are
Learn how to communicate with other staff members
Learn how to communicate with passengers
Know how to keep people calm
Know what a fire extinguisher does and the risks associated with using one

By the end of this chapter, you will know how to:
Maintain the health and safety of staff
Maintain the health and safety of passengers
What the basic health and safety guidelines are
How to identify potential security threats
How to manage medical emergencies

In this module you will learn
What counts as a minor medical issue
What more serious medical issues are
About administering first aid to passengers
What medical equipment is on-board an aircraft

By the end of this chapter, you will know how to:
Select appropriate uniform accessories
Wear your uniform
Maintain your personal appearance
Keep your uniform up to date
Wear appropriate headgear

By the end of this module, you will know how to:
Identify that you are fatigued
Manage your sleep cycles
Adapt your lifestyle to prevent fatigue
Make sure you eat the right snacks on-board
Use exercise appropriately

In the final module you will learn:
What crew resource management is
How CRM initiatives promote the safe operation of flights
How past incidents are used to help crews