Module 6: Project Management & Client Relations
This module equips plasterers with essential business and project management skills, ensuring profitable, well-organized projects and strong professional relationships with clients.
1. Estimating Materials and Costs
Accurate estimating prevents budget overruns and ensures project viability.
Key Steps in Estimation:
Site Survey:
Measure areas precisely (square meters for walls/ceilings).
Note substrate conditions (affects prep time/materials).
Material Calculations:
Plaster: ~1.5kg per m² per mm thickness (e.g., 15kg/m² for 10mm coat).
Render: 20-25kg/m² for sand/cement (varies by aggregate).
Account for wastage (add 10-15%).
Labor Costs:
Base rates on local wages (e.g., £150-£250/day per plasterer).
Complex work (e.g., ornate ceilings) may command premium pricing.
Overheads & Profit Margin:
Include tools, transport, insurance (typically 20-30% markup).
Software Tools:
Use apps like Plastering Calculator Pro or BuildSoft for rapid estimates.
Common Pitfalls:
Underestimating prep time for uneven surfaces.
Forgetting ancillary materials (scrim tape, bonding agents).
2. Time Management for Large-Scale Projects
Efficient scheduling maximizes productivity and meets deadlines.
Planning Strategies:
Phased Approach:
Example Workflow:
Day 1-2: Substrate prep (hacking off old plaster, bonding).
Day 3-5: Base coat application.
Day 6-7: Finishing and snagging.
Critical Path Method (CPM):
Identify tasks that can’t be delayed (e.g., drying times between coats).
Team Coordination:
Assign roles (e.g., one mixer, two applicators for speed).
Use radios/apps (e.g., Skedulo) for real-time updates.
Contingencies:
Allow buffer days for:
Adverse weather (external work).
Client-requested changes.
Material delays (order 10% extra upfront).
3. Handling Client Expectations and Feedback
Clear communication prevents disputes and builds reputation.
Pre-Project Phase:
Consultation Best Practices:
Show samples of finishes (Venetian vs. textured).
Provide a written scope of work (avoid "assumed" inclusions).
Highlight potential variables (e.g., "If we find rotten lath, additional charges will apply").
Contract Essentials:
Payment schedule (e.g., 30% deposit, stages, final sign-off).
Penalty clauses for late changes.
During Project:
Progress Updates:
Daily/weekly photos via WhatsApp or Houzz Pro.
Flag delays immediately (e.g., "The damp proofing needs an extra day to cure").
Change Management:
Document all client requests in writing (email/app).
Provide cost/time impact before proceeding.
Post-Project:
Feedback Collection:
Send a link to a Google Form or Trustpilot review.
Address complaints promptly (e.g., offer to polish minor imperfections).
Follow-Up for Repeat Business:
Check in after 6 months ("How’s the plaster holding up?").
Offer maintenance services (e.g., crack monitoring).
Tools for Success
Estimation: Plannerly (BIM integration).
Scheduling: Trello (visual timelines).
Client Portals: Jobber (invoices, updates).
Summary
This module covers:
✓ Precision estimating to protect profitability.
✓ Time optimization techniques for complex jobs.
✓ Proactive client communication strategies.
Pro Tip: For high-end clients, provide a "look book" of previous work to set aesthetic expectations.
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