PHARMACY ASSISTANT
About this course
The pharmaceutical sector plays a pivotal role in healthcare and helps to maximise patient outcomes. Pharmaceutical care caters to a diverse and complex range of healthcare requirements and requires a dynamic and skilled workforce, in order to keep pace with the changing developments in the healthcare sector. Although the number of physicians have increased in the UK, the distribution of healthcare services is still skewed and allied health services have not been able to keep pace with the increasing number of healthcare providers.
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Role and importance of pharmacy in the healthcare system
Brief history and development of pharmacy in the UK
Multiple beneβits of pharmacy
How the pharmacy sector can contribute to patient outcomes
Integration of pharmacy into NHS public health schemes
How pharmacists can support self-care choices amongst patients
Signiβicance of self-medication practices and how the pharmacy team plays a crucial role
Code of Ethics for Pharmacy team workers
Seven principles of Code of Ethics (Royal Pharmaceutical Society)
Changing communication behaviour in pharmacies
Establishment of open, honest and mutual relationships
Communication behaviour in community pharmacies
Important aspects of communication behaviour in pharmacy settings
Needs assessment, systematic settings, selection, or customisation of content
Objectives
Detailed guide to patient counselling in a pharmacy
Therapeutic alliance, egalitarian relationships and self-awareness
Barriers to effective communication in a pharmacy setting
Assumptions and their role in counselling communication
Communication with special needs patients
Define roles and responsibilities executed by pharmacy assistants
Pharmacy record keeping and maintenance
Information contained in pharmaceutical records
How EHR records are useful for pharmacy record keeping
The Summary Care System and how it benefits pharmacies
Explaining prescriptions and the information contained in them
Why pharmacy workers should learn about drug dispensation
Factors affecting accurate dispensation of drugs
Cleanliness and hygiene in the dispensing area
How to prepare and label medication containers
Different methods and technologies used for stocking products
Understand the concepts of availability, turnover and expiration dates
Process of ordering medication, along with use of appropriate inventory terminology
Automatic, manual stock and special ordering procedures
Stocking medicines that require special storage conditions
How to process or return incorrect or defective pharmaceutical products
Destruction of damaged or expired medication
Basics of pharmacy terminology
Importance of health and safety standards and risk assessments in pharmacies
Pharmacy health and safety standards guidelines
Arrangement of medicines on pharmacy shelves
Brand names and generic names of drugs
Community pharmacy versus hospital pharmacy (duties and responsibilities)
