How to provide the best possible customer service at all times.
How the way you dress affects how you are perceived.
How to be professional even when the customer is being awkward.
How to look at your body language and understand how you come across.
How good service will benefit not only the restaurant, but you as well.

How the restaurant manager deals with the business side of the restaurant.
How the manager deals with the front-of-house.
How the manager deals with the general housekeeping.
How the manager has to contend with customer issues.

The different types of dining establishments.
How this changes your management style.
How to deal with different restaurant layouts.
How to divide staff to cope with the layout.
How the décor can have an impact on your management style.

How to meet and greet customers.
How to take reservations.
How to correctly seat people.
How to take their orders.
How to deal with the menu.
How to serve food correctly.
How to deal with customer complaints.
How to present the bill.

How to address the customer with their initial complaint.
A step by step guide on how to handle the situation.
How you must act on a personal level to address their issues.
How to adequately resolve the situation.

The basics of different drinks.
Which wine works best with which food.
How to serve drinks correctly.
How to give advice on drinks to customers.
How to show people to fully appreciate the drink.

Understanding the menu.
Dealing with starters.
Dealing with meat dishes.
Dealing with fish dishes.
Dealing with vegetarian dishes.
Importance of desserts.
Dietary requirements.
Upselling techniques to increase the profit margins.

The importance of the laws.
The need for an age verification process.
How to ask for ID.
The age verification laws.
Alcohol licensing laws.
How to deal with moments of conflict.
The Licensing Act 2003.
Smaller legal issues that are still a cause for concern.

The areas where excellence is required.
How to take guests into consideration.
Dealing with feedback.
Announcing the changes that have been made.
How excellence can have an impact on the business.
Using your strengths to full effect.

The importance of checklists.
Where checklists should be used.
What should appear in them.
Who should be in charge of individual areas.

Why teamwork is important.
How to build a good team.
How to hire the correct staff.
How to create a positive working environment.

The basics of the health and safety laws.
How they apply to the restaurant.
What to do when an incident occurs.
What to do after an incident.

To learn about different bacteria that cause food poisoning.
To understand the importance of restaurant sanitisation.
To learn how to keep food safe in storage.
To understand how to write a health and safety policy.
To learn how to deal with burns and promote fire safety.

To learn about the different inspections that a restaurant may undergo
To learn about the inspection process
To learn about what to expect from the inspection process
To understand the restaurant's obligations to comply with inspection results
To learn about food safety certifications in the UK

To understand the basics of POS systems
To learn about POS system features
To learn about the latest POS technology
To understand how to choose a POS system for a restaurant
To learn about what POS system features are on the horizon

To learn about hiring staff and management
To learn about training employees
To learn about writing an employee handbook
To learn about creating an employee uniform
To learn how to prevent high staff turnovers rates

To learn how to research a menu
To learn basic guidelines for putting together a menu
To understand the importance of being able to engineer a menu
To learn how to price a menu correctly
To understand how to bring relevant information together to create a great menu

To learn how to create a restaurant budget
To learn how to cut food costs
To understand how energy costs affect a restaurant's profits
To learn about leasing restaurant equipment
To learn methods of managing restaurant inventory

To understand the importance of training servers to upsell
To understand the importance of having a comprehensive understanding of the menu
To understand the importance of taking social cues when upselling products
To learn about different types of upselling strategies
To learn how to use the menu as a secondary upselling source

To understand why entertainment and music licensing is necessary
To learn about the different licensing agencies
To understand entertainment and music licensing laws
To learn about when you require licensing for live entertainment
To learn about the benefits of playing music in a restaurant

To understand how to find your brand's purpose
To know what goes into a restaurant brand
To learn how to create a mission statement for a restaurant
To learn how to promote a restaurant to the masses
To understand how to create a decor that will enhance sales and customer satisfaction